GoHighLevel Agency for Indiana Businesses

Indiana Counts a Sales Text as a Telephone Sales Call

Indiana’s telephone privacy law, IC 24-4.7, bars a telephone solicitor from calling or causing a call to any number on the most current quarterly listing kept by the Attorney General’s consumer protection division. A 2024 amendment made the definition explicit: a telephone sales call includes text, graphic, image, photo or multimedia messages sent by SMS, MMS, over-the-top apps or similar services.

The statute reaches anyone making or causing sales calls to Indiana consumers, from inside or outside the state. Consumers can list home, wireless and VoIP numbers, and the state listing is updated on January 1, April 1, July 1 and October 1.

Anyone who obtains consumer information containing phone numbers must also strip out numbers on the current listing. That covers the lead lists many businesses buy or swap.

Who Is Exempt, and Who Is Not

The article does not apply to calls made at the consumer’s express request or calls tied to an unfinished debt or contract. Other exemptions cover charity volunteers and staff, newspaper subscription calls, licensed real estate brokers who finish the sale in person, and licensed insurance producers.

Unlike many states, Indiana has no general existing-customer exemption. Only broadband providers and financial institutions get one, and the state’s own do-not-call site warns that other companies with an existing relationship still need permission before making sales calls.

When a non-exempt solicitor does call, the person must immediately give their true first and last name, the business they are calling for, and the company that employs or contracts them. The Attorney General can seek up to $10,000 for a first violation and $25,000 for each later one, with every listed call counted separately.

Autodialers and Synthesized Voices Under IC 24-5-14

Indiana’s automatic dialing chapter covers any device that dials numbers and delivers a prerecorded or synthesized voice message. A caller may use one only when the subscriber knowingly requested or consented to the message, or when a live operator obtains consent first.

For commercial solicitation, these messages may not reach a subscriber before 9 a.m. or after 8 p.m. The chapter also requires disconnecting within ten seconds after the subscriber hangs up, and it bars such calls to hospitals, health facilities, police and fire departments.

Federal law points the same way: an FCC declaratory ruling in February 2024 confirmed that voices generated by AI fall under the TCPA’s limits on artificial voices, so those calls need prior express consent. HighLevel’s help center says Voice AI dials from 8 in the morning to 8 at night and performs no consent check, so the first hour and the consent records are ours to handle.

How a GoHighLevel Agency Indiana Build Differs From GHL Defaults

Out of the box, GoHighLevel knows nothing about Indiana’s listing or its voice-message hours. This table shows where the platform’s defaults leave gaps and how we close each one.

The full text of IC 24-4.7 on the Indiana General Assembly site lists every definition and exemption.

Twelve Central-Time Counties and Your Send Windows

Federal time-zone rules at 49 CFR 71.5 put most of Indiana on Eastern time but leave two corners in Central time. In the northwest, Lake, Porter, LaPorte, Starke, Jasper and Newton counties follow Chicago’s clock; in the southwest, Posey, Vanderburgh, Gibson, Warrick, Spencer and Perry counties do too.

That puts Gary, Hammond and Evansville an hour behind Indianapolis, Fort Wayne and South Bend. A 9 a.m. start set on Eastern time would hit Central-zone phones at 8 a.m., one hour too early for an autodialed message.

GHL can time each workflow by the contact’s own time zone and falls back to the account setting when none is stored. Every GoHighLevel agency Indiana build fills that field from address or county data, because a phone number alone does not reveal which side of the zone line someone lives on.

Indiana Industries We Build For

The Indiana Economic Development Corporation highlights advanced manufacturing, life sciences, mobility, semiconductors, agbioscience, defense, and logistics and transportation. Among Indiana payroll sectors tracked by the BLS, trade, transportation and utilities employs the most people, with education and health services next and manufacturing third.

We build quote-to-order pipelines for manufacturers and distributors, intake flows for clinics, and estimate follow-up for home service crews. Staffing firms feeding plants can begin with our recruiting CRM, and practices can compare our medical practice CRM.

GoHighLevel USA keeps no Indiana office; we work remotely with teams in Indianapolis, Fort Wayne, Evansville, South Bend and smaller towns. Companies that also reach Chicago-area customers can read our Illinois setup notes, and failed texts in an existing account are covered on our GoHighLevel A2P help page.

This is general information, not legal advice; confirm with counsel how IC 24-4.7, IC 24-5-14 and the TCPA apply to your Indiana campaigns. Last reviewed: October 15, 2026.