Refund Policy

Our approach

We want you to be happy with what we build. Most problems can be sorted out with a conversation, so if something is not right, please contact us first at Support@gohighlevelusa.com. In most cases we will simply fix it. This policy explains when a refund is possible and when it is not.

Before work starts

If you have paid a deposit and you change your mind before we begin building, tell us within 7 days and we will refund your deposit in full.

After work starts

Once we have started, our time is already spent. From that point:

✓  Deposits are not refundable.
✓  If you cancel partway through, you pay for the work completed up to that date. Anything you have paid above that amount is refunded.
✓  We will hand over whatever has been completed so far.

After the work is delivered

Once a project has been delivered, approved, and handed over, we do not offer refunds. What we do offer instead is our support. If something we built does not work the way we agreed it would, tell us and we will fix it at no cost.

Snapshots and digital products

Because snapshots are delivered instantly and cannot be returned once imported, they are not refundable after the file has been shared with you or loaded into your account. If a snapshot does not work as described, contact us within 14 days and we will repair it or replace it.

Monthly plans

Monthly support or management plans can be cancelled at any time with 30 days notice. We do not refund part months, but your plan stays active until the end of the period you have paid for.

What is not refundable

✓  Fees for work already completed
✓  Your GoHighLevel subscription, which is paid to HighLevel directly, so you would need to speak to them
✓  Domain names, paid images, plugins, or any other outside cost we bought for your project
✓  Advertising spend
✓  Cancellations caused by you not sending us content, access, or feedback

Refunds based on results

We do not offer refunds based on results. We build the system, but the results also depend on your offer, your pricing, your market, and how your team follows up on leads. We are always happy to review your numbers and suggest improvements.

How to request a refund

Email Support@gohighlevelusa.com with:

✓  Your name and business name
✓  The invoice number or payment date
✓  What you would like refunded and why

We will reply within 5 business days. Approved refunds go back to the original payment method within 10 business days. Your bank may take a few more days to show it.

Chargebacks

Please talk to us before raising a dispute with your bank or card company. Almost every issue can be solved faster by email. If a chargeback is raised without contacting us first, we may pause all work on your account until it is resolved.

Contact us

✓  Email: Support@gohighlevelusa.com
✓  Phone: +1 (681) 276-7043
✓  Hours: Monday to Friday, 6:00 AM to 6:00 PM MST