GoHighLevel USA Privacy Policy

Who we are

This website is owned and operated by GoHighLevel USA, referred to below as we, us, or our. We set up GoHighLevel accounts, snapshots, texting registration and automation systems for businesses across the United States. Our contact details are at the end of this policy.

What this policy covers

This policy explains what information we collect when you visit gohighlevelusa.com or contact us. It also covers why we collect it, how we keep it safe, and what choices you have. By using our website, you agree to what is written here.

Information you give us

When you fill in a form, book a call, or send us an email, you may give us some personal details. We only ask for what we need in order to reply to you and understand your business. These are the details you may share:

• Your name.
• Your email address.
• Your phone number.
• Your business name and website.
• Anything else you choose to write in a message.

You do not have to give us anything, but if you do not, we may not be able to help you.

Information we collect automatically

When you visit our website, we may automatically collect some technical information about your visit. This helps us understand what is working on our site and what needs improving. Most of it comes from cookies and website statistics tools. The information may include the following:

• Your IP address and rough location, meaning your city or region rather than your exact address.
• Which browser and device you are using.
• Which pages you visited, how long you stayed, and which website sent you to us.
• Cookie information, which is explained further below.

You can limit some of this through your browser settings.

Why we use your information

We use your information for the reasons listed below. They cover replying to you, booking and preparing calls, sending proposals and delivering our work. They also include occasional marketing emails you agreed to, improving our website and meeting our legal obligations:

• To reply to your enquiry and answer your questions.
• To book and prepare for your strategy call.
• To send you a proposal or a quote.
• To deliver the work you have hired us to do, and to support it afterwards.
• To send you occasional emails about our services, if you have agreed to receive them.
• To improve our website and understand where our visitors come from.
• To meet our legal and accounting obligations.

We do not sell your personal information to anyone, and we do not share it with advertisers.

Who we share information with

We use trusted outside services to run our business, such as our customer platform, website statistics, email and payment tools. Each of these companies has its own privacy policy, and we share only what each one needs to do its job. The services we use may include:

• GoHighLevel, our customer platform, where enquiries and client records are stored.
• Google, for website statistics, email, and bookings.
• Meta, if you contact us through Facebook or Instagram.
• Payment providers such as Stripe or PayPal, if you pay us online.

We do not allow them to use your information for their own marketing.

We may also share information if the law requires it, or to protect our rights, our clients, or the public.

Cookies

Cookies are small files that a website stores on your device. We use them to keep the website working properly, to remember your preferences, and to measure how many people visit and which pages they read. You can turn cookies off in your browser settings at any time.

Some parts of the site may not work as smoothly if you do.

How long we keep your information

We keep enquiry details for as long as we are in contact with you. We also keep them for a reasonable period afterwards in case you come back to us. Client records and invoices are kept for as long as the law requires, which is usually seven years.

If you ask us to delete your information and we are not required to keep it, we will.

How we protect your information

We use secure hosting, encrypted connections, and accounts that are protected with strong passwords. Only the people who need access to your information have it. No system online is completely safe, but we take every reasonable step to protect your details.

Your rights

You have rights over the information we hold about you. Email Support@gohighlevelusa.com and we will respond within 30 days, at no charge. Every marketing email we send also has an unsubscribe link at the bottom. You can ask us at any time to:

• Tell you what information we hold about you.
• Correct anything that is wrong.
• Delete your information, where we are allowed to.
• Stop sending you marketing emails.
• Stop using your information for a particular purpose.

Just email Support@gohighlevelusa.com to make any of these requests.

Children

Our services are for businesses. Our website is not aimed at anyone under 18, and we do not knowingly collect information from children. If you believe a child has sent us information, please contact us and we will delete it.

Links to other websites

Our website may link to other sites, such as GoHighLevel or our social media pages. We are not responsible for what those sites do with your information. Please read their privacy policies before sharing anything with them. Those sites set their own rules for cookies and data.

Changes to this policy

We may update this policy from time to time. When we do, we will change the date at the top of the page. If the change is important, we will tell you by email or with a notice on the website.

Contact Us About the GoHighLevel USA Privacy Policy

If you have a question or a complaint about how we handle your information, please contact us first. We take every concern seriously and will do our best to put things right. You can reach us using any of the details listed below.

• Email: Support@gohighlevelusa.com.
• Phone: +1 (681) 276-7045.
• Office: West Virginia, United States.
• Hours: Monday to Friday, 6:00 AM to 6:00 PM MST.